MJA WEB DESIGN TERMS OF TECH SUPPORT PURCHASE AND USE

MJA technical support services can be purchased to correct most of your computer issues, however, the sources of the performance improvement and security related problem are more complex. These factors may be such that our software and/or services will not be able to remedy the problems with your computer.

Refunds

For Services

Any Subscription (Recurring monthly/Annual Fee): You may request a refund within the first ten (10) calendar days of purchase of any subscription (However, if during that ten (10) day period, MJA either attempted to or did address the problems you were experiencing, you agree that MJA may retain a portion of the purchase price, to be determined by MJA Retained portion will represent the reasonable value of the services we provided, as determined by MJA n. After ten (10) calendar days after the date of purchase of any subscription, the subscription fee is not refundable.

Basic service (for single issue) and basic unlimited fees are not refundable under any circumstances. You may cancel future monthly/yearly subscription fees at any time before the next applicable monthly/yearly payment is due.

In order to qualify for a Tech support refund (when applicable):

  • 1. You must have allowed MJA WEB DESIGN access to your computer as requested to perform diagnostics and problem mitigation. Our process is to escalate difficult cases through our technician expertise levels, which may mean that you will need to have several diagnostic sessions to solve your computer problem; and
  • 2. You must have followed recommendations prescribed by MJA WEB DESIGN personnel, or allowed MJA WEB DESIGN personnel to perform required operations, including; installation of appropriate software and required updates, adjusting of settings, the deletion of suspicious files.
  • 3. You must have requested the refund within the timeframes noted above.


Please direct inquiries regarding intellectual property infringement issues by email to Rishikant@mjawebdesign.com

Pricing Errors and Omissions

Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We make every effort to insure the accuracy of the information on the Website and if errors are discovered, we will correct them. Be advised that MJA WEB DESIGN reserves the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover an error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded the full amount of your order.